3.4x order volume and zero lost orders after replacing WhatsApp
Sokoni Trading Ltd — Sokoni Marketplace
Before and after
- Orders lost or duplicated
- 1 in 60
- Order reconciliation
- 2 staff/dayAutomatic
- Vendor onboarding
- 2 hours10 minutes
- Order to delivery
- 4.1 days2.2 days
The situation
Sokoni was growing and the growth was the problem. Every new vendor added coordination work that WhatsApp could not absorb, so roughly one order in six was lost, duplicated or delivered to the wrong address. Two staff spent their entire day reconciling screenshots.
What we built
We built a multi-vendor marketplace with seller onboarding, live inventory, M-Pesa STK push checkout and automated commission payouts. Delivery assignment moved from phone calls to a rider dispatch board with live tracking.
What it changed
- Order capacity stopped being limited by how many messages two people could read in a day
- Vendor onboarding moved from a two-hour manual process to self-service in under ten minutes
- Commission reconciliation became automatic, freeing two full-time staff for merchant support
- Delivery disputes fell sharply because every order now has a timestamped, traceable record
We went from losing orders every week to not losing any. The vendors onboard themselves now, which is the part I still cannot believe.
Commercials
- Investment
- KES 1.8M over 14 weeks
- Payback
- Recovered in under 5 months on saved staff time and lost-order value alone
- Delivery
- 14 weeks
Technology
- Next.js
- TypeScript
- PostgreSQL
- M-Pesa Daraja
- Redis
- Vercel
Tell us what is not working
Thirty minutes, no deck. You will leave with an honest read on feasibility, a price band and a timeline - whether or not you work with us.
We reply within one business day.